There are a number of errors you might encounter when trying to print in the T.O.V.A.

• "javax.print.PrintException: Printer is not accepting job."
• "javax.print.PrintException: java.awt.print.PrinterException: The data is invalid."

•  javax.print.PrintException: java.awt.print.PrinterException: Invalid name of PrintService.
• etc.

Printing errors are usually caused by a Windows printing problem that the T.O.V.A. is unable to express more clearly. However, the steps below usually fix the problem:

1. Go to ‘Start’, ‘Printers and Faxes’ (or in Windows 7, ‘Devices and Printers’). This will list for you all your available printers.
2. Right-click on the printer you’d like to print to, and choose, ‘Set as default printer’.
3. Double-click on that printer to see its printer queue. Please make sure there are no other documents still waiting to print. If there are, please clear them out, as they can cause errors with printing the TOVA report.
4. If and when the queue is clear, go to ‘Start’, ‘Run…’.
5. Type notepad and click ‘OK’.
6. In Notepad, type a brief message (it can be gibberish, like “jfsaklfsufi”).
7. Go to ‘File’, ‘Print…’. Make sure that the correct printer is selected and click ‘Print’. This will print your document from Notepad, and confirm to us that the printer is able to print from other Windows applications.
8. Restart the T.O.V.A. software. Find the correct session and click ‘View Session’ to see the report.
9. Click on the ‘Print’ button. When you are prompted, please confirm that the printer listed under ‘Name:’ is the same printer you want to use, the one we set as default.
10. Click ‘Print’ to start printing.

If these steps don’t work, try restarting the printer and restarting the T.O.V.A. computer. If the printer is connected via USB to a different computer on the network, you may need to reboot that computer as well.

If the T.O.V.A. report continues to cause problems for your printer, try this workaround:

1. Run the T.O.V.A. and go to ‘Preferences’, ‘Advanced’, ‘Other’.
2. Select ‘Use PDF reader for printing’ and click ‘Save’.

When you print, instead of the T.O.V.A. trying to print the report directly for Java, it will export the report to PDF, open it in your default PDF reader, and print from that reader. You may have to manually close your PDF reader program after printing is complete.