These are some of the most common questions we get about the T.O.V.A. 9:
Are there discounts for large orders of test credits?
Yes. We are happy to give bulk discounts for large credit orders. Use the Bulk Order Discount form. Please contact The TOVA Company for additional information.
Can I test subjects without having any test credits?
No. The T.O.V.A. 9 will not allow you to run tests or save test data unless you have test credits available. This is a change
How can I pay my bill?
Click here for our payment terms. If you have other payment questions, contact us.
How do I order more test credits?
First, you must have a current customer registration form. Your T.O.V.A. device will be disabled for ordering if you have not registered or if your
How many test credits do I have?
Click ‘Credits’ from the main T.O.V.A. window to see the number of credits currently available and to order more.
How much do test credits cost?
A T.O.V.A. test credit is US$15.00, with discounts for bulk orders. Prices are subject to change.
If I move my T.O.V.A. USB device, will the test credits go with it?
Yes. Since the test credits are tracked by the T.O.V.A. hardware, you may move the hardware and the credits will move with it. Your T.O.V.A.
What and where is my Serial Number?
This is the unique 5-digit identification number of your T.O.V.A. USB device, as well as your account number at The TOVA Company. Please use this
When will I receive my bill for the test credits that I ordered?
We will invoice (bill) weekly for test credits ordered. You have 20 days to pay.
Where are test credits stored?
T.O.V.A. test credits and credit orders are stored on your T.O.V.A. USB device. This helps protect against computer crashes and viruses.
