There are several reasons why an T.O.V.A. account may not be active:

• No registration: If you have not registered or set up your account with The TOVA Company, we may not have information that is necessary to use the ordering system.
  
  • • The T.O.V.A. USB device is disabled for ordering when you first receive it. It should be enabled when we receive your customer registration form. If you have already sent in your form, please contact T.O.V.A. Customer Service.
• Purchase Order Accounts: Some facilities require Purchase Orders before ordering. If your facility uses them, you need to get a hard copy P.O. from your facility and fax/email it to us so that we may complete your order with proper authorization.
• Account Balance Due: If an account is past due on a payment, and it falls into arrears, ordering privileges may be suspended until the account is brought current.
• Inactivity: If an account has not had any activity for some time, it may be shut it down until we hear from you to reactivate the account.
• Lost/missing account information: If we lost contact with you, and the account is missing contact information, the ordering system may be shut off until we receive the necessary data to update our records. Updating the account information or registering the account will help.