Troubleshooting T.O.V.A. 9 Technical Problems

Most error messages in the T.O.V.A. application have a ‘Send to tech support‘ button. That is the best way to send us information on the error message and the computer it’s happening on.

Printing Errors

There are a number of errors you might encounter when trying to print in the T.O.V.A. “javax.print.PrintException: Printer is not accepting job.” “javax.print.PrintException: java.awt.print.PrinterException: The

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Service Errors

Any of these errors may occur: The T.O.V.A. Windows service is stopped… ‘PREPARE’ cannot be performed because the service is stopped. The T.O.V.A. service failed

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