Most error messages in the T.O.V.A. application have a ‘Send to tech support‘ button. That is the best way to send us information on the error message and the computer it’s happening on.
Error – com.tovatest.usbd.USBDException: missing status field warningStates
This error appears when you are running an older version of the T.O.V.A. software with newer firmware on your T.O.V.A. USB device. The best solution
Error – java.lang.IllegalStateException: The device is not open
This error can be caused by a Windows PC going to sleep or standby mode. After the computer wakes up, it can no longer see
My computer keeps booting the PTE and won’t boot back to Windows!
If this occurs, remove your T.O.V.A. CD or flash drive and click ‘Done’ or reboot your PC. If the CD or flash drive has boot
Printing Errors
There are a number of errors you might encounter when trying to print in the T.O.V.A. “javax.print.PrintException: Printer is not accepting job.” “javax.print.PrintException: java.awt.print.PrinterException: The
Service Errors
Any of these errors may occur: The T.O.V.A. Windows service is stopped… ‘PREPARE’ cannot be performed because the service is stopped. The T.O.V.A. service failed
USBD Errors in T.O.V.A. version 8.0, 8.1
In older versions of the T.O.V.A. software, you may encounter errors communicating with the T.O.V.A. USB device: com.tovatest.usbd.USBDErrorException: Unknown stimulus event type used in session
